Frequently Asked Questions
How can I place an order?
SouthernAirs.com accepts orders only online via this website at this time. Telephone orders are not yet available.
Do you have an actual physical store location?
No. Since we are an online store only, it allows us to keep our inventory fresh, to stock hard-to-find specialty items, and to have virtually no limit on the variety or number of different items we can make available.
What methods of payment are accepted?
We accept major credit cards, including Visa, MasterCard, American Express and Discover, plus PayPal. We are unable to accept checks or money orders.
What happens after I place an order?
You will see a “Thank You” page that will include an online order confirmation number. You may want to save that confirmation number by jotting it down or by printing the “Thank You” page. This is the confirmation that your order has been successfully placed. You will also receive an email confirmation to the email address that you provided.
What if I did not receive an email confirmation of my order?
You should receive an email confirmation of your order within 30 minutes of successful placement of your order. There may be an additional slight delay during peak holiday periods. If you do not receive the email confirmation, please check the email address you provided and also your spam folder. Please go to our Contact page and send us a message if you are still having problems.
How do I determine the status of my order?
You should receive a shipment confirmation via email within one day of your package shipping. Your shipment confirmation email will also include a tracking number. If there is a problem, please go to our Contact page and send us a message.
What are my shipping options?
Does SouthernAirs.com ship outside of the United States?
Not at this time. We accept orders only for domestic delivery within the United States.
May I cancel an order?
If your order has not already shipped, we may be able to cancel it. Go to our Contacts page and inquire whether it has shipped. Due to the perishable nature of the goods we offer, we do not accept returns. However, if you are unsatisfied with the quality of a product you received, please go to our Contacts page and provide an explanation of the problem you encountered.
How do I recommend products for SouthernAirs.com to offer on its website?
Send us product information and a review via our Contact page.
How do I establish a commercial business relationship with SouthernAirs.com?
Sent an email to info@southernairs.com
How can I find out more about the company?
Go to our About page.
SouthernAirs.com accepts orders only online via this website at this time. Telephone orders are not yet available.
Do you have an actual physical store location?
No. Since we are an online store only, it allows us to keep our inventory fresh, to stock hard-to-find specialty items, and to have virtually no limit on the variety or number of different items we can make available.
What methods of payment are accepted?
We accept major credit cards, including Visa, MasterCard, American Express and Discover, plus PayPal. We are unable to accept checks or money orders.
What happens after I place an order?
You will see a “Thank You” page that will include an online order confirmation number. You may want to save that confirmation number by jotting it down or by printing the “Thank You” page. This is the confirmation that your order has been successfully placed. You will also receive an email confirmation to the email address that you provided.
What if I did not receive an email confirmation of my order?
You should receive an email confirmation of your order within 30 minutes of successful placement of your order. There may be an additional slight delay during peak holiday periods. If you do not receive the email confirmation, please check the email address you provided and also your spam folder. Please go to our Contact page and send us a message if you are still having problems.
How do I determine the status of my order?
You should receive a shipment confirmation via email within one day of your package shipping. Your shipment confirmation email will also include a tracking number. If there is a problem, please go to our Contact page and send us a message.
What are my shipping options?
Does SouthernAirs.com ship outside of the United States?
Not at this time. We accept orders only for domestic delivery within the United States.
May I cancel an order?
If your order has not already shipped, we may be able to cancel it. Go to our Contacts page and inquire whether it has shipped. Due to the perishable nature of the goods we offer, we do not accept returns. However, if you are unsatisfied with the quality of a product you received, please go to our Contacts page and provide an explanation of the problem you encountered.
How do I recommend products for SouthernAirs.com to offer on its website?
Send us product information and a review via our Contact page.
How do I establish a commercial business relationship with SouthernAirs.com?
Sent an email to info@southernairs.com
How can I find out more about the company?
Go to our About page.